Video does not display in your webcam software such as Zoom, Skype, Messenger, and so on You can open webcam software, such as YouCam, Skype, or Zoom, but video might not display in the main viewing window.
Note: Make sure that other programs or applications that use the webcam are completely closed or not in use. Note: The webcam might be associated with another software program or not responding. Configure CyberLink YouCam webcam settings You might need to configure your app settings to select your webcam. Configure Skype webcam settings You might need to configure your app settings to select your webcam. Note: These steps pertain to Skype version 5. Uninstall and reinstall webcam software Your webcam software might need to be reinstalled to repair a software or hardware conflict.
Go to the webcam software website to install the latest version of the software. Test your webcam Zoom Test your webcam using Zoom, either in or out of a meeting. Test your webcam while not in a Zoom meeting Use these steps to make sure that your webcam is working while not in a Zoom meeting. Log in to the Zoom client. Click the Video tab. Test your webcam while in a Zoom meeting Use these steps to make sure that your webcam is working while in a Zoom meeting. Click Video Settings.
Update or change the webcam driver Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Note: If you cannot find the operating system you want in the list, HP does not have drivers for that operating system. Webcam is not listed in Device Manager The drivers for the Imaging devices , which include the webcam, are not displayed in the Device Manager. Webcam stops working after an update Sometimes, a webcam that was working in one of the preinstalled programs suddenly stops working after installing Windows updates or after installing a recommended update to YouCam or MediaSmart.
Webcam does not work after installing other webcam programs Installing multiple webcam drivers and programs might cause conflicts. Determine the resolution of the webcam This section describes how to find the resolution setting for the webcam on your HP computer. Webcam image quality problems The webcam works, but the image is too dark or the video is choppy. If the image is too dark, take the following actions: Make sure that your video recording environment has good lighting.
Reduce the size of the video image in the webcam software. Use a high-speed internet connection. Do not use other high-speed USB devices while using the webcam. Reinstall the original webcam software that came with your computer If your computer came with a built-in webcam, Microsoft and HP both provide software that you can use with your webcam.
Note: If the operating system on your computer was upgraded, these steps do not work. Go to the software manufacturer's website.
Disable the webcam To disable the webcam so that it cannot be used, disable the device in Device Manager. Note: To re-enable the webcam, repeat these steps, but select Enable instead of Disable.
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HP Recommended. Operating System: Microsoft Windows 10 bit. Tags 2. Tags: Microsoft Windows 10 bit. Message 2 of 6. Click Check for updates and messages to scan for new updates. Click the update name for a description, version number, and file size. Also ensure Windows is up to date. If Windows Update says your device is up to date, you have all the updates that are currently available If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Driver detection is temporarily unavailable. Please try again later. HP has scanned your product but currently has no suggestions for driver updates.
The list of all available drivers for your product is shown above. HP encountered an error while trying to scan your product. Please verify your product is powered on and connected, then try again in a few minutes. Or, view all available drivers for your product below. Not sure which drivers to choose?
Let HP identify any out-of-date or missing drivers and software. Check now. The list of recommended drivers for your product has not changed since the last time you visited this page. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute.
See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Solution 3: Download Touch Screen Driver. Oh, how I wish I still had 8. When I purchased the laptop, four years ago, it had WIndows 8. Search the community and support articles Windows Windows 10 Search Community member. How do I find the driver software download? HP no longer has the software download available.
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